Return Policy

1. The Thar FOOD shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate, or containing any other incorrect information or typographical errors. The Thar Food shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and the User has been charged.

2. Customer shall be entitled to cancel an order of any Product, only before the Order has been shipped. Cancellation of the order can be done by logging on to The Thar Food e-commerce website(“www.thetharfood.com)

3. If the customer has an account on an e-commerce website then the Customer can request for cancellation through “My Account”.

4. The Customer will be bound by the Cancellation, Return and Refund Policy on           (the e-commerce website and shall not hold The Thar Food (“Company”) liable for any loss that she/ he may incur due to cancellation and or return of the order.

5.  Returns after Dispatch of Products for Prepaid or COD mode of payment (Only in case of damage to packaging and wrong product shipped. No exchanges allowed)

6. In case the Product is found to have damage in packaging after delivery of the same and/or the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through an e-commerce website. The Customer needs to follow the process defined below for return:

i. Send an email to ecommerce@thetharfood.com seeking for return of the Products under the 2 circumstances mentioned above or place a return request through “My Account” section if he is an Account Holder

ii. The Products shall have to be returned at the expense of the Customer / Guest to the
address mentioned below:
Foodfair Nutrition Products LLP
11, Janta Colony, Shopping Center,
Jaipur, Rajasthan-302004

iii.   In case of any quality concerns, we will refund the cost paid by the consumer to us for the specific product(s) and also reimburse the cost of courier charges incurred for returning the product to The Thar Food Store subject to production of proof.

iv. All approval of returns is subject to verification by the Company and the same are left to the sole discretion of the Company.

7. Please reach out to the customer care executive for other feedback & queries on
ecommerce@thetharfood.com or +917230026711

8. In case, the Customer opts for the return of the Product due to damage to packaging or the wrong product shipped, the Customer will have to ensure that the Product is returned in the condition as received. Packets once opened cannot be exchanged/returned. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of exchange/return of order of the Product with which the free gift(s) is/are given.

9.  In the event of cancellation/return of order for the reasons mentioned as per our
Cancellation & Return Policy, The Thar Food shall reverse the payment in the same mode the customer has paid.

10.   In case a consumer wants to cancel an order, he needs to do so by canceling on the
website (www.thetharfood.com) or getting in touch with us by writing an email
to ecommerce@thetharfood.com Partial return is not permissible. In case an email is sent to ecommerce@thetharfood.com will refund a consumer only after the consignment is received at the The Thar Food (Address as mentioned above) within 10 working days. The Thar Food Reserves it's the right to claim the cost of to and from Logistics charges from the customer if the total value of the consignment is more than Rs.3,000